About
Pedro Cohen
Project Manager with 5+ years in regulated financial services, delivering process improvements, operational dashboards and cross-functional projects.
Professional narrative
At DEGIRO, Pedro led service-desk projects that improved first-contact resolution by ~25%, reduced escalations by ~15% and cut average project delivery time by ~20%. He builds Jira-integrated operational dashboards, writes SOPs and coordinates 15+ stakeholders across Customer Service, Product and Engineering. He uses AI tools (Claude, Windsurf) to prototype solutions and accelerate specification — without claiming to be the sole developer.
Working style
I work by clarifying scope first, building shared understanding across teams, then shipping small, testable improvements. I like dashboards that make decisions obvious, processes that remove ambiguity, and products that respect the user's time.
Education
MSc, Business Administration
IPAM · Oct 2025 — Present
Master’s degree in progress at IPAM. Coursework supports operational reporting, process improvement and AI-assisted product work.
BSc, Commerce (Management)
University of Minho · 2011 — 2016
Bachelor’s degree in Commerce (Management) completed at the University of Minho.
The Ultimate BPMN Course
Packt / Coursera · Sep 2025
BPMN process design. Verify at coursera.org/verify/GJXM50W8RUDO.
Advanced Data Visualization with Tableau
Tableau Learning Partner / Coursera · Oct 2025
Tableau Business Intelligence Analyst Professional pathway. Verify at coursera.org/verify/5NVGI173CACF.
Foundations of Project Management
Google / Coursera · Aug 2025
Google Foundations of Project Management. Verify at coursera.org/verify/2ASKW77CGDPW.
Trainer Certification
Viver & Aprender
Trainer certification supporting training, onboarding and upskilling programmes.
Languages
Current interests
Language learning, game design, AI-assisted tooling, operational data and the challenge of making cross-functional teams move faster without burning out.