Work
Case studies from my work in project management, AI-assisted product development, operational dashboards and process improvement.
Process & Project Manager · Implemented improvements
Redesigned how the team handles chatbot, email, FAQ and self-service channels, with clearer triage, better routing and repeatable procedures.
CEO & Digital Strategist · Operational client delivery · 2016 – 2020
Operational client delivery of 360° virtual tours, web design and digital marketing for hundreds of clients across Portugal, from requirements gathering to website and Google Maps integration.
Process & Project Manager · Live internal tool
Operational dashboards that integrate Jira and internal tools to give leadership a single view of project progress, service-desk performance, priorities and team workload.
Product & Project Lead · Live beta
A gamified language-learning product in live beta that teaches Bulgarian through an RPG-style chapter map, checkpoints and boss battles.
Project Lead / AI Workflow Lead · Working prototype
A working prototype that uses AI agents to review and improve CVs, discover jobs from multiple sources and generate tailored cover letters.
Product Concept Lead · Early concept
An early-stage concept for AI-enhanced reading that generates consistent visual interpretations of characters, scenes and environments while users read.
Game Concept & Product Ideation · Game concept · Pre-production
An original cooperative, physics-driven adventure concept set in a chaotic banana-themed world.