Product & AI
Merakuest
Product & Project Lead · Live beta
A gamified language-learning product in live beta that teaches Bulgarian through an RPG-style chapter map, checkpoints and boss battles.
Work
Selected projects
Case studies in project management, AI-assisted product development, operational dashboards and process improvement.
All projects
Operations & Process Improvement
Service Desk Operational Dashboards & Reporting
Process & Project Manager · Live internal tool
Operational dashboards that integrate Jira and internal tools to give leadership a single view of project progress, service-desk performance, priorities and team workload.
Operations & Process Improvement
Service Desk Process Improvement Programme
Process & Project Manager · Implemented improvements
Redesigned how the team handles chatbot, email, FAQ and self-service channels, with clearer triage, better routing and repeatable procedures.
Product & AI
AI CV & Job Search System
Project Lead / AI Workflow Lead · Working prototype
A working prototype that uses AI agents to review and improve CVs, discover jobs from multiple sources and generate tailored cover letters.
Product & AI
Litavue
Product Concept Lead · Early concept
An early-stage concept for AI-enhanced reading that generates consistent visual interpretations of characters, scenes and environments while users read.
Game & Creative Concepts
Planet Potassium
Game Concept & Product Ideation · Concept
A light-hearted strategy and puzzle game concept set in a banana-themed world.